All orders placed online are shipped via standard Canada Post service or via a trusted Intl. carrier. Items shipped to the US takes anywhere between 3-12 business days and 1-7 business days within Canada. Please allow 2-3 days from date of purchase for items to be processed and shipped. If an item in your order is not available, or if there are any other problems with your order, we will contact you immediately via email.


We currently ship to a select international addresses in the UK, EU and AU. For all other international orders and inquiries, please contact us directly at


Sales taxes are not included in prices within Canada. Taxes are calculated according to the current tax rate of the province that appears in your billing address. No sales tax applies to all US orders.


We at THEIT want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we will gladly return or exchange merchandise within 14 days of the delivery date. Shipping and handling fees are non refundable. Merchandise must be in perfect, unused or unaltered condition and returned with its original packaging and proof of purchase. You will be responsible for the shipping costs of both the returned item and its replacement. For your own benefit, please obtain tracking information and appropriate insurance coverage from your preferred shipping company. THEIT reserves the right to deny refund if the merchandise does not meet refund policy requirements. Please allow up to 7 business days for your refunds or exchanges to be processed. 

All sale items are final sale and may not be returned or exchanged.

Items purchased using a discount code or in conjunction with a promotion are also final sale. Exceptions on discount codes may be made on a case by case basis.

For questions re: returns or exchanges, feel free to contact us at here or email us at


Looking to collaborate with us? Have any ideas on how we can work together? We thrive on community and collaboration and are always on the look out for creative ways to work together. If you are interested in working with us, we'd love to hear your ideas!

We're also currently looking to grow our THEIT Collective family and looking for passionate creatives to work with us as Brand Ambassadors and Partners. If you're up for it , feel free to give us a shout and email Nicole at